Warranty Service

We stand by the quality of every ooomay bag. That’s why all of our handbags come with a complimentary 1-year limited warranty.

What’s Covered

For 12 months from the date of purchase, we’ll repair or replace your bag if it experiences issues caused by:

• Manufacturing defects in materials or craftsmanship

• Hardware malfunctions (zippers, clasps, buckles)

• Stitching failures or structural defects

What’s Not Covered

Our warranty doesn’t apply to:

• Normal wear and tear (scuffs, scratches, fading, or softening of vegan leather over time)

• Damage from misuse, accidents, or neglect (think overstuffing, spills, or your dog chewing the strap )

• Cosmetic issues that don’t affect function (wrinkles, small marks, natural variations in vegan leather texture)

• Odors that may occur from shipping or storage

How It Works

• Reach out to our customer support team with your order number and photos of the issue.

• Our team will review your claim within 3–5 business days.

• If approved, we’ll arrange a free replacement or repair (depending on availability).